MTN EXCELS IN QUALITY OF SERVICE

Accra, January 20, 2015 - MTN Ghana, Ghana’s mobile telecommunications giant, is living up to its promise of delivering superior quality service to its customers. The latest monitoring released by the National Communications Authority on Quality of Service in Western and Central Regions indicate that MTN Ghana exceeded the threshold requirements of the NCA. 

The Quality of Service test is conducted regularly by the NCA selected regions throughout the year in the country to monitor the quality of services offered by telecommunication operators in Ghana.

Favourable results for Western and Central Regions mean that from January to November 2014, MTN passed all Quality of Service (QoS) monitoring tests conducted by the National Communications Authority (NCA) in all ten regions. QoS monitoring is conducted by the NCA to ensure that telecom operators comply with the quality of service obligations set out in their licenses. Five indicators are used in the monitoring exercise against which MTN Ghana performed creditably. The indicators are; Call Setup Time, SDCCH Congestion Rate, TCH Congestion Rate, Call Drop Rate and Call Completion Rate.

The NCA in its report noted that “the speech quality on MTN in the Western and Central Regions is rated good”.

Speaking on the Quality of Service monitoring results, Hendrik Vorster, Chief Technical Officer MTN Ghana, said, “It is indeed comforting to know that the NCA report attests to benefits of significant investments MTN Ghana is making in the network to bring the best service to its customers. MTN Ghana is motivated by this development to constantly improve upon its network.”

MTN Ghana is plugged into the objective to transform Ghana into a knowledge-based society and technology-driven economy.  In alignment with that objective, MTN has over the years pursued a strategy of proactive, structured network investment to extend coverage and expand capacity. Having already spent approximately GHS 2 billion on infrastructure development, MTN made GHs 311 million worth of infrastructure investments in 2014. Total 2G sites at the end of 2014 was 2,361 and 1,201 3G sites across the country with speeds up to 21Mbps and 42Mbps (HSPA+). Besides, 1,850 existing sites were upgraded to take care of voice and data traffic.

The company also has approximately 4,295 km of fiber-optic cable which links company cell sites to MTN’s ultra-modern switch and data centers to provide the needed speed and capacity for data and voice services.

As a result of these investments, the company has seen marked improvement in network quality and customer experience.

The company will continue to make significant investments in its network to improve coverage and also enhance customer experience.